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Jamespot
ISO 27001
SaaS Provider · Digital Workplace

Jamespot Achieves ISO 27001 Certification in 10 Months and Reduces Its Security Questionnaires by Three-Quarters

As the French provider of a SaaS digital workplace used by more than 350 customers, Jamespot needed to reassure its highly demanding public and private sector clients. With Feel Agile, the team achieved ISO 27001 certification in 10 months without sacrificing its agility.

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Certified
ISO 27001
·
June 2024
Jamespot
10 months
From Launch to ISO 27001 Certification
3 minor NCs
in the certification audit, compared with 10 major issues in the mock audit
−75 %
security questionnaires to fill out
Background and Issues

Demanding customers and 300-line safety questionnaires

For nearly 20 years, Jamespot has been developing a collaborative SaaS platform, ranging from intranets to digital workplaces. More than 350 clients use it, representing approximately 400,000 users: small and medium-sized businesses, large organizations, government ministries, health agencies, local governments, and large corporations.

These clients entrust us with confidential data and expect proof. The team used to regularly fill out security questionnaires in Excel, which could be up to 300 rows long. Jamespot has decided to pursue ISO 27001 certification.

Several obstacles still needed to be overcome:

  • concerns about overly cumbersome processes and a loss of agility;
  • limited internal resources, for a team of 50 employees;
  • a tight schedule of about 9 months;
  • defining the appropriate scope.

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“
I noticed that Feel Agile has experience working with companies our size—with our specific circumstances, constraints, and advantages as well.
Pascal Baratoux
Pascal Baratoux
CISO, Jamespot
Solution and Method

An ISMS built step by step, validated by a mock audit

Jamespot chose Feel Agile for its outside perspective, flexibility, and experience working with companies of a similar size.

September 2023 · Launch and Scope Definition

November 2023 → January 2024 · Construction of the WSIS

Implementation of the management system and risk analysis

February 2024 · Feel Agile Document Audit

Two days spent reviewing the documentation that was produced.

April 2024 · Mock Audit

10 major nonconformities, 22 minor nonconformities, and 13 opportunities for improvement were identified prior to the certification audit.

May 2024 · AFNOR Certification Audit

3 minor nonconformities and a favorable opinion. Certificate obtained in early June 2024.

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Resources mobilized: 37 policy documents, 15 procedures, 3 tools, and 2 staff members working 50% of full-time, with support from 6 contributors.

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Results

Certification Has Become a Selling Point

  • ‍ISO 27001 certification achieved in 10 months
    With only 3 minor nonconformities identified during the certification audit.
  • ‍Three-quarters fewer questionnaires
    The certification replaces mostof the security questionnaires in Excel format.
  • ‍A sales pitch
    Certification has become an asset in interactions with customers and prospects.
  • ‍A recognized safety culture
    Strengths noted by the auditor: safety culture and prompt documentation.
“
These days, when you say you're ISO 27001-certified, it cuts the number of requests to fill out that 300-row Excel file by three-quarters.
Pascal Baratoux
CISO, Jamespot
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Customer Profile

Sector
SaaS Provider · Digital Workplace
Size
50 employees
Reference Framework
ISO 27001
Duration
10 months
Certification Body
AFNOR Certification
Certification
June 2024
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